"I actually made an appointment last fall with Ray C's in Lapeer, 2 weeks in advance for a 10,000 service. Took bike in, called the next day. They never got to my bike. I was going on a big trip (advance appointment). They failed. So, that time I did my own service. Now, last week, again going on a trip. stopped in bay city. They got me right in, took care of me. I drove 60 miles to get work done. I am supposed to return for some warranty work next week. Actually felt like I was a customer at Great Lakes. Ray C's couldn't care any less about me."