Sales Department

John Rosas - Sales Professional

John Rosas

Sales Professional
John joined our family in 2005, when we were Saginaw Valley Harley-Davidson®. He began in the Parts Department, and has steadily moved into the Sales Department. John has been a rider for most of his life, giving him 40 years of riding experience. He has a extensive knowledge of Harley-Davidson® motorcycles. John enjoys spending time with his family and grand boys. He loves traveling the country on his Road Glide CVO and 2004 Fat Boy, averaging around 15-20 thousand miles a year.

MotorClothes® Department

Kim Freiberg - MotorClothes Manager

Kim Freiberg

MotorClothes Manager
In 2010, Kim joined the Great Lakes Harley-Davidson® family. Her 30 years of retail and merchandising experience will be just what you need to find your perfect look. Kim loves family, and enjoys spending free time with her three children and five grandchildren. Kim is also an avid hunter, who loves when bow season comes around.
Michelle Beauch - MotorClothes / Sales Support

Michelle Beauch

MotorClothes / Sales Support
Michelle started with MotorClothes® in 2001 when we were Saginaw Valley MotorWorks and Saginaw Valley Harley-Davidson®. After a small hiatus to be with her family, Michelle came back into the MotorClothes® department in March of 2014. Michelle enjoys spending time with her three children and loves visiting beaches, and working in her garden. One day, Michelle hopes to get a bike of her own. Until then she enjoys riding with her husband.

Parts & Accessories Department

Cindy Chandler - Parts & Accessories Manager

Cindy Chandler

Parts & Accessories Manager
Cindy has been with the Great Lakes Harley-Davidson® family since March 2011. She will help you find the perfect part for your bike upgrade, or fix. Cindy has 15 years of motorcycle part experience, so she knows just what will work. Cindy started out riding dirt bikes in 1991, and moved on to street motorcycles in 2002.

Service Department

Pat Ensign - Service Manager, Warranty Claims

Pat Ensign

Service Manager, Warranty Claims
Pat has been a member of the Great Lakes Harley-Davidson® family since the summer of 2013. Before then, he has worked with previous motorcycle and automotive service. He has worked in our Parts & Accessories Department and has been a GREAT help in our Service Department as a Service Adviser / Warranty Claims Department. In October, 2018 Pat accepted the role as Service Manager of Great Lakes Harley-Davidson®. Pat began his love of motorcycles at a young age, while riding on the gas tank of his dad's Harley-Davidson®. He has worked closely learned from his father, who owns his own motorcycle shop. During his free time, Pat loves to go to concerts.
Aaron Wiles - Certified Technician

Aaron Wiles

Certified Technician
Aaron joined the Great Lakes Harley-Davidson® family in 2010, after having graduated MMI training in Orlando, Florida. His experience with motorcycles began at age 19, when he bought his first bike. Aaron loves spending time with his wife, Fallon, and his new baby boy, born January 2016. In his free time, he enjoys riding his motorcycle. Aaron also enjoys fishing, but admits to not having enough time to go as much as he would like.
Jeff Stramel - Certified Technician

Jeff Stramel

Certified Technician
Jeff comes back to the Great Lakes Harley-Davidson® family after a few years working as an instructor for the Motorcycle Mechanics Institute. From 2001 - 2009, he was a certified technician with us while we were Saginaw Valley Harley-Davidson®. For the past 8 years, Jeff has been teaching the next generation of Harley® Techs, not only as an instructor for MMI, but also as a factory trainer with the Motor Company. Jeff likes to spend his spare time with his lovable little Chihuahua, Stewie, and also likes to be out riding his bike.
Jeremy Stanbaugh - Certified Technician

Jeremy Stanbaugh

Certified Technician
Jeremy joined the Great Lakes Harley-Davidson® family just after graduation from MMI, in February of 2017. He's getting his foot in the Harley® door, by helping with our Parts Department, and working in our Receiving Area. He has become a GREAT asset for the Great Lakes Harley-Davidson® Team. Since a young age, Jeremy recalls having a strong interest in motorcycles. Between tinkering as a kid, and becoming a Certified Harley-Davidson® Technician as an adult, Jeremy enjoys all that the motorcycle life has to offer.

Management

Rodrick Calles - General Manager: Sales Manager / Finance Manager / Marketing Director

Rodrick Calles

General Manager: Sales Manager / Finance Manager / Marketing Director
Along with Rod's passion for Harley-Davidson® Motorcycles and trying to ride everyday, he brings 24 years of Retail Sales, Customer Service, Store Management and 15 years of Financing experience. There is no doubt that Rod has found his dream job here at Great Lakes Harley-Davidson® when he started in April of 2018. Just ask him! Rod is a GREAT representative of GLHD, beyond being our General Manager. He is well known in Bay City, MI and the surrounding area's. Please reach out to Rod via email If you would like support from Great Lakes Harley-Davidson® of Bay City, or to help with your event. r.calles@greatlakeshd.com

Finance Department

Administrative